You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping to PO Boxes
Please note we don't ship to PO Boxes, please provide a physical address for shipping.
Shipping / Shipping Cost
Free shipping applies to orders within Australia when order value is over $30
Same day shipping on orders placed before 12pm, pending stock availability. Note - Orders are shipped Monday to Friday Only (not weekends)
Flat rate shipping for orders in VIC, SA, NSW is $7.95
Flat rate shipping for orders in WA, QLD, NT, TAS is $9.95
Note - Some Heavy and bulky items may be excluded from Free Shipping & Flat Rate Shipping
For overseas shipping please contact us on +61 3 9737 2800
We can ship to virtually any address in the world. Note that there are restrictions on some flammable and bulky products.
Pick Up from Lilydale, Victoria
Pickup is available from our Trade Shop located at 4/122 Beresford Road, Lilydale, Victoria, Australia